AppD Archive

Agent license request denied after downgrade to Lite license

CommunityUser
Splunk Employee
Splunk Employee

Hello,

Got the next problem after license automatically downgraded from Pro Trial to Lite:

> Agent license request denied. Agent type: php-app-agent; Node: xxx; Host: xxx; License Rule: Default; Reason: License limit hit for account

Agent (PHP, on single server) kept rejected for a long time

Tried to remove node, remove agent, remove application - nothing helps

I suspect it caused by issue on controller, but I cannot do anything here or just not see how to proceed

Did any one solved similar problem and could point me on solution?

Best regards,

Alexander

Tags (3)

Yogesh_Chouk
Builder

Hi Carl,

Sorry for the dealy in response. We would like to check this issue with screen sharing session. Could you please let us know your available time slots to schedule a webex meeting for this. Once confirmed, I will send you an invite.

Apologies again.

Thanks,

Yogesh

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi Yogesh,

Yes that would be fantastic thanks.  I'm available most week days during UK (GMT) business hours (9am-5pm).  Are you able to email me directly to setup a time, rather than on this public forum?

Thanks in advance,
Carl.

0 Karma

Yogesh_Chouk
Builder

Hi Carl,

I have sent you a message regarding a webex. Please check.

Thanks,

Yogesh

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

For my case, the agent is able to display event changes but no more.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

This is also an issue for me on monroe201711291106383.saas.appdynamics.com

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi yogesh.chouk,

It would appear that the issue isn't entirely resolved, or else there's another issue.

I'm seeing the following alert in the AppDynamics controller...

image.png

I tried resetting the controller, but it gave the same alert again.  And in the agent log files, I'm seeing the following messages, repeatedly (note that I've obfuscated some data):

[AD Thread-Metric Reporter1] 13 Dec 2017 09:03:49,558 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,669 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,669 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,670 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,670 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:10,440 INFO ControllerTimeSkewHandler - Controller Time Skew Handler Run Aborted - Skew Check is Disabled
[AD Thread-Metric Reporter1] 13 Dec 2017 09:04:49,557 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,987 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]
[AD Thread-Metric Reporter1] 13 Dec 2017 09:05:49,558 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]

Just to add a bit more information, this java agent instance was working perfectly with this controller prior to the license issue occuring.

Thanks,

Carl.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Happy new year yogesh.chouk,

Do you have an update for us yet please?  This has been ongoing with no visible progress or resolution for over 2 months now.

Thanks in advance,
Carl.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Same issue with bruce201801231138227.saas.appdynamics.com

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

It's a little curious to me. I have just checked and my license were upgraded to pro for 14 days.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi yogesh.chouk,

It would appear that the issue isn't entirely resolved, or else there's another issue.

I'm seeing the following alert in the AppDynamics controller...

image.png

I tried resetting the controller, but it gave the same alert again.  And in the agent log files, I'm seeing the following messages, repeatedly (note that I've obfuscated some data):

[AD Thread-Metric Reporter1] 13 Dec 2017 09:03:49,558 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,669 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,669 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,670 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global0] 13 Dec 2017 09:03:52,670 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:10,440 INFO ControllerTimeSkewHandler - Controller Time Skew Handler Run Aborted - Skew Check is Disabled
[AD Thread-Metric Reporter1] 13 Dec 2017 09:04:49,557 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,987 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 13 Dec 2017 09:04:52,988 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]
[AD Thread-Metric Reporter1] 13 Dec 2017 09:05:49,558 WARN MetricHandler - Metric Reporter Queue full. Dropping metrics.
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Filtering data with key = [jdk.tls.ephemeralDHKeySize]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Detected node meta info: [Name:ProcessID, Value:6407, Name:appdynamics.ip.addresses, Value:feXX:0:0:0:XXXX:XXXX:XXXX:XXX%eth1,A.A.A.A,feYY:0:0:0:YYYY:YYYY:YYYY:YYY%eth0,B.B.B.B,C.C.C.C, Name:supportsDevMode, Value:true]
[AD Thread Pool-Global1] 13 Dec 2017 09:05:53,294 INFO ConfigurationChannel - Sending Registration request with: Application Name [XXXX], Tier Name [XXXX], Node Name [XXXX], Host Name [www] Node Unique Local ID [XXXX], Version [Server Agent v4.3.3.4 GA #15258 rXXX9bXXXc9eXXfX2fcXa4eX14eXX5d4XX5cfXXXX 3600-4.3.3.next-analytics]

Just to add a bit more information, this java agent instance was working perfectly with this controller prior to the license issue occuring.

Thanks,

Carl.

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

i think this issue happen to me too.

my controller https://[URL_Redacted].saas.appdynamics.com

before you fixes at least i can see my agent in AppDynamics Agent and Tiers & Nodes page.

but now i can't see that agent anymore 

0 Karma
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