AppD Archive

Agent downgrade lite to pro does not accept license

CommunityUser
Splunk Employee
Splunk Employee

Hello

again another one with problems after pro license expiration.

the agent refuses registering with controller due to

[AD Thread Pool-Global1] 03 oct 2017 10:03:52,686  WARN ConfigurationChannel - ResponseReadException creating Response Wrapper [e], : com.singularity.ee.rest.b: Error in controller in processing binary request AppAgent Config Data  - Agent license request denied. Agent type: java-app-agent; Node: 10.12.0.61; Host: devpangea-jboss1; License Rule: lite; Reason: License limit hit for account

i have just deleted the default rule  license and create a new one, and then configure the new accesskey on controller xml agent conf file

reset agent a lot of times, but still no luck

my account info stills saying the account is a pro trial

any help please? i do not want to create ooother pro trial account again .. this is weird seems is still on pro trial but the license of course expired.

any help please?

0 Karma

Atyuha_Pal
Contributor

Hi,

We are checking with the ops team and will get back to you once we hear from them.

Thanks,

Atyuha

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi there,

I'm having the same issue.  Is there any update to this yet please?

Thanks in advance,
Carl.

0 Karma

Stephan_Noerenb
New Member
Same problem here, any suggestion?
0 Karma
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