AppD Archive

64bit Controller Installation failure

CommunityUser
Splunk Employee
Splunk Employee

Tried installing the controller on Windows7 x64

Failed saying HF2549760 needs to be installed

Couldn't install HF as the target Windows had later version then that supported by HF

i.e. 6.1.7601.22653 versus 6.1.7601.21773 (HF target)

Tags (1)
0 Karma

Arun_Dasetty
Super Champion

Hi Gary,

we have not come across such error, Can you provide the screenshot depicinting the error during install process also confirm whether you have issued exeuctable permissions and run exe file as "run as administrator" while starting install process for more clarity?

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Yes I'm running under admin

I'm attaching the screenshots saying I need a hot fix, and the message I get when I try and install the hot fix.

Catch 22.

In the meantime I am using the SaaS controller.

0 Karma

Arun_Dasetty
Super Champion

Hi Gary,

Not sure why you are installing controller tool in your local, as you are saas account  btfinancialgroup8257.saas.appdynamics.com we request  you to install only agent (java/.net ) artifacts/installer agent and start monitoring your agents, Hope it is clear.

refer docs: https://docs.appdynamics.com/display/PRO40/Install+the+.NET+Agent

https://docs.appdynamics.com/display/PRO40/Install+the+Java+Agent

Please be sure you would need to install onPremise controller only if you do not want to associate agents to your saas account , Hope that information helps. Let us know if you want to associate agents to report to local controller here.

Regards,

Arun

0 Karma
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