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src_ip field in the Cisco Networks App for Splunk Enterprise doesn't return any value



i installed the Cisco Networks App for Splunk Enterprise and Cisco Networks Add-on (TA-cisco_ios) on both forwarder and indexer machines. also i'm successfully receive logs from cisco devices and all reports and dashboards are working fine except those who have the src_ip field as it doesn't appear in any search result while it's configured by default in the add-on and i see it when check the configured fields from settings

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