All Apps and Add-ons

splunk "add-on for amazon web services" broken upgrade from 5.1.0 to 5.2.0 account tab won't load

radam2000
Path Finder

Tried upgrading my splunk add-on for amazon web services on my heavy forwarder 3 times and each time I have the same issue when upgrading to 5.2.0

Started with version 5.0.3
disabled all inputs - no pycache dir
upgrade to 5.2.0 - and restart
no visible errors until try to launch - the account tab spins forever and never opens - all other tabs fine

rolled back to tar backup 5.0.3

Tried again - same

rolled back to tar backup 5.0.3
download 5.0.4 and upgraded, restarted - all tabs in add-on fine

download 5.1.0 and upgraded, restarted - all tabs in add-on fine
download 5.2.0 and upgraded, restart, same issues as before....

anyone else encountered this and know the fix - i have opened a ticket with support but still waiting...

 

Labels (1)
Tags (1)
0 Karma
1 Solution

mkonsta
Engager

Hi Rich.

 

This is a know issue with version 5.2.0 of the add-on.  We've experienced the same problem when we upgraded from 5.1.0 to 5.2.0.  We had to revert to the old version.

 

They do have a workaround for it.  Your best bet is to ask Splunk support to provide you with workaround. 

They have made some changes to the aws_accesskeys.py file.

View solution in original post

mkonsta
Engager

Hi Rich.

 

This is a know issue with version 5.2.0 of the add-on.  We've experienced the same problem when we upgraded from 5.1.0 to 5.2.0.  We had to revert to the old version.

 

They do have a workaround for it.  Your best bet is to ask Splunk support to provide you with workaround. 

They have made some changes to the aws_accesskeys.py file.

radam2000
Path Finder

Thanks Mike

Yes I opened support ticket and we have the modified file they provided which works...

Rich

0 Karma
Get Updates on the Splunk Community!

Splunk Custom Visualizations App End of Life

The Splunk Custom Visualizations apps End of Life for SimpleXML will reach end of support on Dec 21, 2024, ...

Introducing Splunk Enterprise 9.2

WATCH HERE! Watch this Tech Talk to learn about the latest features and enhancements shipped in the new Splunk ...

Adoption of RUM and APM at Splunk

    Unleash the power of Splunk Observability   Watch Now In this can't miss Tech Talk! The Splunk Growth ...