db connect not working

[ryoku]

have installed db connect and task server is working fine
when I click on the app it is showing up nicely for 1 second and then redirects me to

ftr#/welcome?_k=klcut1
where k= is changing all the time
and then the wheel keeps spinning
pls help

[michierus]

I had the same problem, I built a fresh install of Splunk and install the DB Connect app, it works fine.

[jeburkes76]

This is not a DB Connect issue, directly, it is an issue with the Splunk server. If you build a fresh install of Splunk and install the DB Connect app, it works fine. DB Connect logs won't help. I have yet to figure out if it is a file permission issue or something else, as this is in a dev/test environment. I will do some troubleshooting and see if I can figure it out, but just know you are dealing with a Splunk server side issue. If you figure anything out, post it here please.

Jeremy

[velsankar]

Thank you Jeremy..you saved a lot of my time. A fresh install of Splunk solved the problem. Will figure out later what could have happened. It could be to do with permissions as I do remember changing splunk directory permissions recursively at some point.

[jeburkes76]

Yep I did the same thing, going to look at that now on my broken "instance" and see if I can figure it out.

[ryoku]

Chrome Console:

ftr.js:1 Uncaught (in promise) TypeError: Cannot read property 'Symbol(Symbol.iterator)' of undefined
at ftr.js:1
(anonymous) @ ftr.js:1
Promise.then (async)
value @ ftr.js:1
e.(anonymous function) @ common.js:108
CallbackQueue.notifyAll @ common.js:86
close @ common.js:103
closeAll @ common.js:86
perform @ common.js:86
batchedMountComponentIntoNode @ common.js:104
perform @ common.js:86
batchedUpdates @ common.js:103
batchedUpdates @ common.js:86
renderNewRootComponent @ common.js:104
_renderSubtreeIntoContainer @ common.js:104
render @ common.js:104
0 @ ftr.js:1
__webpack_require_ @ common.js:1
window.webpackJsonp @ common.js:1
(anonymous) @ ftr.js:1
15:42:54.342

[iamarkaprabha]

Hi ryoku,

Can you share the dbx logs for this issue ?

[jeburkes76]

You ever figure out this issue? having the same issue and can't seem to figure out why, thanks.

[velsankar]

I am having he same issue and unable to figure out why. Please let know if you solved it. thanks

[andy_s]

I ran into this exact same problem in my own environment, and it turned out to be because it was running with a Free license - the DB Connect app attempts to query the server for available Roles, and trying to do that on a Free-licensed server results in the error message "Requires license feature='Auth'" which causes the above-mentioned Javascript error.

The documentation for this app makes no mention of this requirement - in fact, the Fact Sheet suggests that it should work (by suggesting you start with a Trial license and potentially convert to a perpetual Free license).

[cmerriman]

what version of db connect did you install? and what version of splunk are you on?

[ryoku]

Splunk
7.1.0

DBXConnect
3.1.3

status: "RUNNING",
schedulerStatus: 0,
message: "task server is running",
info: {

Task server is running