Our ServiceNow instance is actually returning a JSON structure instead of just an ID for things like assignment groups, caller ids, etc.
Our sales engineer is seeing this in his demo instance:
cmdb_ci="27e3a47cc0a8000b001d28ab291fa65b"
From our instance, I get:
cmdb_ci="{u'value': u'75bfce366fed8500f2526d6eae3ee4e5', u'link': u'https://whirlpool.service-now.com/api/now/table/cmdb_ci/75bfce366fed8500f2526d6eae3ee4e5'}"
Has anyone else seen things in the JSON format (and worked around it)?
Hi,
This is a defect in the TA that should be fixed in our next maintenance release.
Thanks,
Hi,
This is a defect in the TA that should be fixed in our next maintenance release.
Thanks,
Any ETA on the maintenance release to fix this issue?
here's the workaround until we see the fix from Splunk:
Update line 195 in snow_data_loader.py to be:
params = "?sysparm_exclude_reference_link=true&sysparm_query={}".format(params)
By adding the sysparm_exclude_reference_link=true parameter SN returns the expected result.
any way to get a patch earlier? I'm dead in the water here; I either have to modify all the queries, or else go in and fix the TA myself. The fix looks straightforward....
never mind. SE forwarded patch to me.