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Why am I receiving insufficient rights error when trying to create incident in ServiceNow?

New Member

Hello,

When trying to create an alert in ServiceNow, the following error is received:

2018-02-05 17:45:04,143 ERROR pid=3047 tid=MainThread file=snow_ticket.py:_get_resp_record:256 | Failed with error: Insufficient rights to insert a x_splu2_splunk_ser_u_splunk_incident record

Thanks in advance,

Mark

0 Karma
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Re: Why am I receiving insufficient rights error when trying to create incident in ServiceNow?

New Member

After adding the admin role to the Splunk user, the logging level was turned up on the Splunk side. The error message now reads:

2018-02-05 20:43:05,021 ERROR pid=30182 tid=MainThread file=snowticket.py:getresprecord:256 | Failed with error: Insufficient rights to insert a xsplu2splunkserusplunkincident record

Since this occurred with the admin role, there must be something happening with the integration itself. Any ideas?

0 Karma
Highlighted

Re: Why am I receiving insufficient rights error when trying to create incident in ServiceNow?

New Member

The logging level was turned up on the Splunk side. The error message now reads:

The admin role was added to the Splunk user and the level of logging was turned up on the Splunk side. The error now reads:

2018-02-05 20:43:05,021 ERROR pid=30182 tid=MainThread file=snow_ticket.py:_get_resp_record:256 | Failed with error: Insufficient rights to insert a x_splu2_splunk_ser_u_splunk_incident record

Since this occurred with the admin role, there must be something happening with the integration itself. Any ideas?

0 Karma