All Apps and Add-ons

Why am I getting an authentication error trying to configure the Splunk Add-on for Box with a proxy set up?

Explorer

I have an error during configuring "Splunk Add-on for Box" Apps on splunk server.

07-06-2015 11:00:28.733 ERROR AdminManagerExternal - Failed to do authentication, reason=Traceback (most recent call last):\n  File "/opt/splunk/etc/apps/Splunk_TA_box/bin/box_setup.py", line 139, in _handleAuthentication\n    body=params, headers=headers)\n  File "/opt/splunk/lib/python2.7/site-packages/httplib2/__init__.py", line 1421, in request\n    (response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey)\n  File "/opt/splunk/lib/python2.7/site-packages/httplib2/__init__.py", line 1171, in _request\n    (response, content) = self._conn_request(conn, request_uri, method, body, headers)\n  File "/opt/splunk/lib/python2.7/site-packages/httplib2/__init__.py", line 1147, in _conn_request\n    response = conn.getresponse()\n  File "/opt/splunk/lib/python2.7/httplib.py", line 1055, in getresponse\n    raise ResponseNotReady()\nResponseNotReady\n
07-06-2015 11:00:28.746 ERROR SetupAdminHandler - Error while posting to url=/servicesNS/nobody/Splunk_TA_box/box_setup/box_account/box_account

In order to access to the Box API, our Splunk server needs to use proxy. We put proxy configuration on setup screen as below.

Box Proxy Setup
[Checked] Enable Proxy
Proxy host
 ---.---.--- (Proxy host name)
Proxy port
 ----- (Proxy portname)

We have tried to install and configure Version 1.0.1. Any help will be greatly appreciated.
Thank you very much

0 Karma
1 Solution

Splunk Employee
Splunk Employee

Hi, we've received a support ticket on an issue with proxy configuration, and we'll be posting a version 1.0.2 shortly that is expected to resolve this issue.

View solution in original post

0 Karma

Splunk Employee
Splunk Employee

Hi, we've received a support ticket on an issue with proxy configuration, and we'll be posting a version 1.0.2 shortly that is expected to resolve this issue.

View solution in original post

0 Karma

Explorer

I'm glad to hear that news. I'm looking forward to see new version!

0 Karma

Splunk Employee
Splunk Employee

1.0.2 is released now.

Explorer

I tried Ver 1.0.2, and confirmed it works fine now! Thank you very much for prompt action and support!

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