Why Dell EMC Isilon Add-on for Splunk Enterprise throwing an error?

[splunker1993]

we configured the EMC Isilon addon on our heavy forwarder, It is throwing the authentication error when we try to connect to any Isilon cluster node. 
We are able to connect to same Isilon cluster nodes from web UI with given user and password.

Here are the log errors we are getting

Any help here is really appreciated!!!!!!!!!

[Roy_9]

@splunker1993 Hello, 

i ran into the similar issue and posted this question, hope the below solution helps.

https://community.splunk.com/t5/All-Apps-and-Add-ons/Dell-EMC-Isilon-App-Adding-multiple-clusters-is...

[VatsalJagani]

@splunker1993 - You need to add a server certificate into your Splunk instance and set the path of the certificate file as described here.

Alternatively, you can disable the certificate check but that will communicate over an unencrypted channel.

Both options describe here in the doc:

https://splunkbase.splunk.com/app/2689/#/details 

I hope this helps!!!

[splunker1993]

Thanks Vatsal for the reply,

we don't have any certs configured or using from DELL EMC since api works as unsecured. we want to make addon to work without SSL encryption.
we have tried verify=False under isilonappsetup.conf which is not working and throwing same error.

Is there any solution to make it work by changing the isilon_setup.py or isilon.py?

[Cmayfield4]

I seem to be facing the same issue with v2.7.0 of the add-on, any resolution as i tried encrypted (preferred) and unencrypted but get the same error (restarted Splunk when changing the setting). With a browser I've test credential, I can login in without issues. I am using an LDAP account so I do have to put user name with sid@domain if that matters. 

[ip address]
username=<removed>
password=<removed>
verify=True
cert_path=/opt/splunk/etc/apps/TA_EMC-Isilon/local/isilon.pem
index=<removed>

and tried 

[ip address]
username=<removed>
password=<removed>
verify=False
cert_path=/opt/splunk/etc/apps/TA_EMC-Isilon/local/isilon.pem
index=<removed>