Unable to install apps on Splunk Cloud- Why is login pop up refreshing page?

[bpimentel]

I tried looking around to see if anyone else has encountered the same issue as me and I couldn't find anything.

On Splunk Cloud when I attempt to install an app from the "Browse More Apps" page it pops up the login for half a second then refreshes the page to a specific keyword search. I have tried in two different browsers and have experienced the same behavior. I am not sure what to do as I need to install apps and can't. Any help is appreciated.

[Roy_9]

@bpimentel This happens with the browse more apps page more often, i would suggest you to clear all browser cache or try it in incognito mode, which will help.

Second option is to login in a different wegpage using your splunk.com credentials and install it from there instead of using browser more apps,i m using splunk cloud and when i face this issue i simply open https://splunkbase.splunk.com/ -->login-->Download-->install

hope this info helps.

[bpimentel]

Thank you for these suggestions, however I have already tried them all with varying failures. Splunk Cloud won't allow me to install from file as it is already present on Splunk base and it directs me to install from there. I have tried several browsers (I only use one so these others were fresh browsers) and experienced the same behavior with the login and install.

[gcusello]

Hi @bpimentel,

I usually use Splunk Cloud and i  installed apps from Splunk baseline and from my machine (custom), I never experienced your behaviour, the only thing is that Splunk Cloud every time requests my Splunk account and password, also for custom apps.

Then, after upload, there's a check and, if passed, you can install app, but I never experienced your behaviour.

I hint to open a case to Splunk Support.

Ciao.

Giuseppe

[bpimentel]

Hi gcusello,

I don't have Splunk support so I am unable to open a case. I'll see if I can get help through their support phone numbers.

Thanks!

[gcusello · Accepted solution]

Hi @bpimentel,

if you're a Splunk Partner or a Splunk Customer, you have the Splunk Support.

Anyway, they don't answer to phone calls, but they answer to emails to support@splunk.com.

Maybe your eMail isn't associated to a contracts, for this ask to the people associated to the contract or to youe Splunk Channel Manager.

Ciao.

Giuseppe

[bpimentel]

Thank you @gcusello !

[gcusello]

Hi @bpimentel,

good for you, see next time!

Ciao and happy splunking

Giuseppe

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