Our TA is cloud vetted on Splunkbase.
Our TA is working on the Splunk cloud Classic version whereas the same TA is throwing the below error while accessing the setup page on the Splunk cloud Victoria version.
Please let me know how to identify the root cause and resolve the error.
Thanks in advance.
Check the logs for error 500. If you still need help, contact Support.
@richgalloway - I already checked the error log but forgot to mention it in the original message. Error is not related to our TA.
Error -
2021-12-14 04:21:04,321 ERROR [61b81bb0087fb0701c5810] error:335 - Traceback (most recent call last): File "/opt/splunk/lib/python3.7/site-packages/cherrypy/_cprequest.py", line 628, in respond self._do_respond(path_info) File "/opt/splunk/lib/python3.7/site-packages/cherrypy/_cprequest.py", line 687, in _do_respond response.body = self.handler() File "/opt/splunk/lib/python3.7/site-packages/cherrypy/lib/encoding.py", line 219, in __call__ self.body = self.oldhandler(*args, **kwargs) File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/htmlinjectiontoolfactory.py", line 75, in wrapper resp = handler(*args, **kwargs) File "/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpdispatch.py", line 54, in __call__ return self.callable(*self.args, **self.kwargs) File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/routes.py", line 383, in default return route.target(self, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1208>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 40, in rundecs return fn(*a, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1206>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 118, in check return fn(self, *a, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1205>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 166, in validate_ip return fn(self, *a, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1204>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 245, in preform_sso_check return fn(self, *a, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1203>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 284, in check_login return fn(self, *a, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1202>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 304, in handle_exceptions return fn(self, *a, **kw) File "</opt/splunk/lib/python3.7/site-packages/decorator.py:decorator-gen-1197>", line 2, in render File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/lib/decorators.py", line 359, in apply_cache_headers response = fn(self, *a, **kw) File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/controllers/view.py", line 1052, in render supported_themes = appObj.get('supported_themes') or '' AttributeError: 'NoneType' object has no attribute 'get'