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Splunk upgrade readiness app does not load/start,Splunk upgrade readiness app does not load

New Member

I installed v2.1.0 of the upgrade readiness app on our splunk enterprise 7.3.3 (on the searchhead cluster nodes).
When I open the app for the first time the instance_scan page opens but keeps showing a waiting throbber image. I cannot do anything else on that page.

On subsequent visits to the app I see the same throbber image but also get a error message saying:
Error reading progress for user: XXXX on host: XXXX

The user has full admin rights and I have also changed the permissions on the app to "write" for the role the user is a member of. (also tried this directly as admin user with the same result)

I directly connect to one of the searchheads in the cluster (so no load balancer or anything),I installed v2.1.0 of the upgrade readiness app on our splunk enterprise 7.3.3 (on the searchhead cluster nodes).
When I open the app for the first time the instance_scan page opens but keeps showing a waiting throbber image. I cannot do anything else on that page.

On subsequent visits to the app I see the same throbber but also get a error message saying:
Error reading progress for user: XXXX on host: XXXX

The user has full admin rights and I have also changed the permissions on the app to "write" for the role the user is a member of. (also tried this directly as admin user with the same result)

I directly connect to one of the searchheads in the cluster (so no load balancer or anything)

0 Karma
1 Solution

Splunk Employee
Splunk Employee

This application uses KV Store to read the updates of the scan and display that on the UI. From the error, it seems KV Store is either disabled or is not accessible. Can you try hitting the https://splunk_instance_ip_or_hostname:8089/servicesNS/nobody/upgrade_readiness_app/storage/collecti...
endpoint and provide us the response?

Replace "splunk_instance_ip_or_hostname" with you Splunk instance IP or Hostname.

View solution in original post

0 Karma

Splunk Employee
Splunk Employee

This application uses KV Store to read the updates of the scan and display that on the UI. From the error, it seems KV Store is either disabled or is not accessible. Can you try hitting the https://splunk_instance_ip_or_hostname:8089/servicesNS/nobody/upgrade_readiness_app/storage/collecti...
endpoint and provide us the response?

Replace "splunk_instance_ip_or_hostname" with you Splunk instance IP or Hostname.

View solution in original post

0 Karma

New Member

Same question and issue.
https:/servicesNS/nobody/upgrade_readiness_app/storage/collections/data/pra_get_progress

returns a 404 Page not found

I am trying to run the Splunk App Readiness tool in prep of migrating from v6 to v8

0 Karma

Splunk Employee
Splunk Employee

If you are still only seeing a waiting throbber image can you open the browser developer tools, navigate to the Network tab within that and try reloading the page. You will see a call made to read_progress endpoint in that tab. Can you provide the response of that request here?

0 Karma
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