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Splunk DB Connect のSplunk Support への問い合わせについて


現在、Splunk DB Connect を使用しておりSplunk Support へ確認が必要な事象が発生しました。Splunk Support へ Splunk DB Connect のケースをオープンする際に必要となる情報はどういった情報になるのでしょうか。

[EN translation]
Splunk DB Connect is currently used and an event that requires confirmation to Splunk Support has occurred. What information will be needed to open the case of Splunk DB Connect to Splunk Support?

Tags (1)
0 Karma


通常のケース同様、事象の詳細と diag を提供してください。また、ケース対応時のやり取りを減らすため、下記の情報も必ず提供してください。

  1. Splunk version - Splunk のバージョン
  2. DBX version - DBX のバージョン
  3. Java version - Java のバージョン
  4. DB Driver name and version- DB Driver の名称とそのバージョン
  5. DB type and version - DB の名称とそのバージョン
  6. OS version - OS のバージョン

[EN Translation]

As with the normal case, please provide event details and diag. Also, please be sure to provide the following information to reduce interactions when dealing with cases.

1.) Splunk version - Splunk version
2.) DBX version - Version of DBX
3.) Java version - Java version
4.) DB Driver name and version - Name and version of DB Driver
5.) DB type and version - DB name and version
6.) OS version - OS version

0 Karma
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