Splunk App and Add-on for ServiceNow: How to get the correct names of the assignment_group and assigned_to for incidents?

[skender27]

Hi,

I set up the app and add-on for ServiceNow (Fuji), but I still cannot get the right names for the assignment groups and assigned_to who opened, created or closed the incidents in the Incident Performance dashboard.
Instead, I get the sys_id of those groups and users (something like assignment_group=de3eada60f410200d764b97ce1050e6c)...
It should be something in the automatic lookup tables.

Has anyone had the same problem?

Thanks,
Skender K.

[jcoates_splunk · Accepted solution]

HI, that needs a lookup. Go to Settings -> Searches, reports, and alerts. Set the app context to Splunk Add-on for Service Now, and enable the searches.

[skender27]

Hi Jcoates,

Thank you very much, indeed.
Now it works all fine. I had forgotten to activate those search to the SNow tables...

Well done,
Skender