Splunk Add-on for Citrix Netscaler 6.2: "REST ERROR[1021]: Fail to decrypt the encrypted credential information - not well-formed"

[gpareesi11]

Hi,

I'm using the Splunk add-on for Citrix NetScaler for statistics and everything was working until I updated to version 6.2 of the add-on.
I have removed all configurations and restarted from scratch.
When I try to add New Appliance, I populated the required field and I receive the following message.

REST ERROR[1021]: Fail to decrypt the encrypted credential information - not well-formed (invalid token): line 85, column 41"
Unable to get Data from my NetScaler.

Has anyone already faced this issue?
Running Splunk Enterprise 6.4.2 and Splunk add-on for Citrix NetScaler v6.2

Thanks

[gpareesi11 · Accepted solution]

I'm have not found the ways to correct the issue using the UI, but if you are using the "Configure modular inputs manually in the configuration files" in the following link:
http://docs.splunk.com/Documentation/AddOns/released/CitrixNetScaler/Configureinputs

The NetScaler restart to collect the stats.

Thanks