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Splunk Add-on for Box: Why does the Oauth2 refresh token not work frequently and I need to authorize the app again manually?

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I am using the Splunk Add-on for Box. I have successfully set oauth2 access token and refresh token.

The problem I am facing is that the Oauth2 refresh token does not always work and very frequently, I need to authorize the app again manually to make it work. Is this a normal issue with this Splunk add-on? Any workaround for this?

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Splunk Employee
Splunk Employee

Hi, that's not normal or expected. Please file a support ticket or follow the troubleshooting guidance so we can see what's going on.