All Apps and Add-ons

Password to install apps.

BattleOP
Explorer

I'm trying to install a few apps in Splunk.    The dialogue says "Enter your Splunk.com username and password to download the app."   I use the username/password combination I'm using for splunk.com and I continually get back an error message "Incorrect username or password".     Given that I had to log into splunk.com using the same credentials to post this message I'm out of ideas on how to make this work.

 

 

Labels (1)

MenendezCaleb
New Member

Hey,

I was having this issue so I tried logging into splunk.com and I found out I had to verify my email address. If you've already done that I'm sorry but if not then that could solve your problem. 

You have to make sure it's splunk.com and not the browser application. I was able to log in there without having verified just fine. 

0 Karma

TheBravoSierra
Path Finder

Possible Fix: Go to splunk.com or splunkbase and login, view profile, and then you can see your username. It is probable that the username is different than you remember. This was the case for me. 

 

Jake
Engager

Yes, this was actually it. I was previously able to use my email as my username, so I never realized it was different. thank you. 

testaaa1
Engager

Has someone solved the problem? because it is still relevant.

0 Karma

Jake
Engager

Any luck with this? I'm running into the same issue after upgrading to 8.2.2 and didn't have this issue before upgrading.

BattleOP
Explorer

Anyone?

0 Karma

gcusello
Legend

Hi @BattleOP,

sometime ago I had the same problem and I usually have'n the time to think why.

So I usually download the app in my pc and then I install the app from file.

Anyway, check if the username you're using to connect to splunkbase is your username or the username you used to access Splunk on your machine (e.g. my username is gcusello, but sometimes I access my Splunk as  admin.

Ciao.

Giuseppe

0 Karma

BattleOP
Explorer

I typed out my credentials in a text editor then copied and pasted to log into Splunk.com then I did the same in the Splunk interface.   That way I know without a shadow of a doubt I'm using the same exact credentials without any kind of typos.    Login into splunk.com works, using it in the interface does not.   

The interface specifically says splunk.com com and nothing about Splunk base or using the local account.    What is a Splunk base account?  

0 Karma

TheBravoSierra
Path Finder

Did you find a fix for this? 

I've been able to download app updates until now, and see you have the exact same issue as I do. 

gcusello
Legend

Hi @BattleOP,

did you alread downloaded some apps from Splunkbase?

if not, try to create a new account on Splunkbase.

The account for Splunkbase is the same of Community.

Ciao.

Giuseppe

0 Karma

petertjin
New Member

After creation of your user, you must logout and log back in (actual first time login). You'll be prompted to confirm your email where an email will be send to your email address to confirm your ownership of that email address. After confirmation, you can download the apps.

0 Karma
Did you miss .conf21 Virtual?

Good news! The event's keynotes and many of its breakout sessions are now available online, and still totally FREE!