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Microsoft Office 365 Reporting Mail Add-on Continuously Monitor not working

New Member

Hi all,

We have a message trace set up to continuously monitor on a clients account, however recently this has just suddenly stopped working.


I've deleted and recreated the trace, which worked for a few days, but now when I do this, it does not work at all; the only way of getting the data is with a manual index once.


Currently I've the settings set to the following:

Interval: 3600

Index: Main

Input Mode: Continuously Monitor

Query window size: 60

delay throttle: 10


Do I have something in these settings that could be causing an issue?

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