All Apps and Add-ons

Microsoft Office 365 Reporting Add-on for Splunk: Returning "500 Server Error: Internal Server Error for url"

O365 message trace logs suddenly stopped logging.

We are seeing following error in Splunkd.log

ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-MS_O365_Reporting/bin/ms_o365_message_trace.py" HTTP Request error: 500 Server Error: Internal Server Error for url: https://reports.office365.com/ecp/reportingwebservice/reporting.svc/MessageTrace?

We had that verified credentials are valid.

Please suggest how to fix this.

Path Finder

This thread has a working solution:

https://community.splunk.com/t5/All-Apps-and-Add-ons/Microsoft-Office-365-Reporting-Add-on-for-Splun...

@poisar opened a case with MS and adding a \ before the $filter in the script solved the problem for me

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Explorer
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Hi @parikshithreddy ,

If your credential are correct than most probably, it is not able to connect to MS Office365 portal due to proxy or firewall settings.
You may be able to access the portal via web browser, but api callls from terminals are blocked due to your network proxy or firewall settings.

If it is not the case, please share some logs.

Accept & up-vote the answer if it helps.

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