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In the Splunk Add-on for ServiceNow, how do you update the description field?

Cheng2Ready
Path Finder

In the Splunk Add-on for ServiceNow, how do you update the description field in Service now? or is there a way to add in a description field?  is it something I need to add in Custom fields to create it?

Cheng2Ready_1-1720559069080.png

 

 



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1 Solution

marnall
Motivator

Yeah, unfortunately you have to make edits to the app code to create the "Description" input. 

See chrisyounger's solution here: https://community.splunk.com/t5/Archive/In-the-Splunk-Add-on-for-ServiceNow-how-do-set-extra-custom/... 

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Cheng2Ready
Path Finder

What does he mean by

This isn't ideal becuase if you update the TA from Splunkbase in the future you will lose your changes

What changes?

0 Karma

marnall
Motivator

Yeah, unfortunately you have to make edits to the app code to create the "Description" input. 

See chrisyounger's solution here: https://community.splunk.com/t5/Archive/In-the-Splunk-Add-on-for-ServiceNow-how-do-set-extra-custom/... 

Cheng2Ready
Path Finder

What does he mean by @marnall 

This isn't ideal becuase if you update the TA from Splunkbase in the future you will lose your changes

What changes?

0 Karma

marnall
Motivator

Basically he is showing how to change the .py files in the /bin directory. These changes would be overwritten if the app is updated.

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