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How to make Splunk generate a help ticket or bug report in JIRA?

esweeney
Splunk Employee
Splunk Employee

How to make Splunk generate a help ticket or bug report in JIRA?

Tags (3)

hrottenberg_spl
Splunk Employee
Splunk Employee

There is now a an app Splunk Add-on for Atlassian JIRA Alerts created to create alerts in JIRA. Note that it is only community-supported at this time.

amanediel
Explorer

Hi @hrottenberg,

How to setup this addon for jira. I am unable to setup this add-on and will appreciate if I can find any help.

Thanks in advance

0 Karma

halr9000
Motivator

I would suggest creating a new top-level Question and be sure to include detail on what you have done and where you are stuck. Here's some general advice for getting better answers: https://opensource.com/life/16/10/how-ask-technical-questions.

0 Karma

amanediel
Explorer

Hi @halr9000,

Thanks for replying, i found out the error. it was realated to ssl in the http lin was sharing in base url.

0 Karma

naveenkumargs
New Member

Are there any alternate solutions with the latest Splunk releases ?

0 Karma

amanediel
Explorer

This addon works great for raising tickets and i am working with it in version 7.2.1.
If you are facing issues while setting it up. let me know

0 Karma

piebob
Splunk Employee
Splunk Employee

this is a very old topic/video about how to do this at a higher level, but it might be useful:
http://www.splunk.com/wiki/Deploy:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_ticketin...

dwaddle
SplunkTrust
SplunkTrust

The easiest way is probably by email. JIRA can be (somewhat trivially) configured to read email from a POP or IMAP mailbox, and turn that mail into new issues. From there, it is easy enough for Splunk to fire alerts that result in emails being fed to JIRA.

If you want a more feature-oriented interface, then you'd need to write code to interface with JIRA's SOAP interface. This would be much more complex.

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