Hi All
I'm trying to use the "Platform Advisor for BMC Remedy" splunk Add-ons for BMC Remedy in Splunk Enterprise.
below are the steps followed but not able to see the anything in dashboard
step 1: Downloaded Platform Advisor for BMC Remedy splunk add-ons
step 2: Placed the files under %SPLUNK_HOME%\etc\apps<>
step 3: able to see the bmc app in the url
step 4: changed input.cong in below folder locations as shown below
D:\Program Files\Splunk\etc\apps\platform_advisor_remedy\appserver\addons\rpa-inputs-ta\default
D:\Program Files\Splunk\etc\apps\platform_advisor_remedy\default
input.conf
[monitor://D:\Program Files\BMC Software\ARSystem\Arserver\Db\arerror.log]
disabled = false
sourcetype = remedy_arerror
[monitor://D:\Program Files\BMC Software\ARSystem\Arserver\Db\armonitor.log]
disabled = false
sourcetype = remedy_armonitor
Note: have installed splunk enterprise on the same server where BMC Remedy AR is installed
questions:
1) let me know if any steps i have missed out so that i can view the data
2) what about mid-tier configuration , have mid-tier on different server , how should i proceed for it
[monitor:///opt/remedy_data/mid-tier/]
disabled = true
sourcetype = remedy_midtier
Please help me out in resolving the issue
found the solution after below changes its working fine
Copy the default inputs.conf file from D:\Program Files\Splunk\etc\apps\platform_advisor_remedy\default to D:\Program Files\Splunk\etc\apps\platform_advisor_remedy\local
In default folder you would be having inputs.conf.example file modify to inputs.conf and make the changes as required
found the solution after below changes its working fine
Copy the default inputs.conf file from D:\Program Files\Splunk\etc\apps\platform_advisor_remedy\default to D:\Program Files\Splunk\etc\apps\platform_advisor_remedy\local
In default folder you would be having inputs.conf.example file modify to inputs.conf and make the changes as required
Hi JK,
We no longer offer support for this product. However, as a quick debug tip:
--restart splunk and check the internal logs in %SPLUNK_HOME%\var\log\splunk\splunkd.log for any errors or warnings.
--Splunk is case sensitive, check the path and filename
--Maybe the splunk service doesn't has read permissions on the file/folder, check permissions