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Error installing Splunk IT Essentials Work- Anyone encountered this error and managed to install IT Essentials Work?

joshiro
Communicator

We are currently using Splunk Enterprise OnPrem 9.0.0 and when we try to install IT Essentials Work (https://splunkbase.splunk.com/app/5403/) it raises the following error: "Invalid app contents: archive contains more than one immediate subdirectory: and DA-ITSI-DATABASE".

Anyone encountered this error and managed to install IT Essentials Work?

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richgalloway
SplunkTrust
SplunkTrust

It sounds like you're trying to install ITEW using the GUI.  You should use the CLI, instead.  See https://docs.splunk.com/Documentation/ITEWork/4.13.1/Install/Install

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CSmoke
Path Finder

I received the same error. On Windows, I unzipped with 7-zip, copied the file to \etc\apps, restarted Splunk. App seems to work correctly.

richgalloway
SplunkTrust
SplunkTrust

It sounds like you're trying to install ITEW using the GUI.  You should use the CLI, instead.  See https://docs.splunk.com/Documentation/ITEWork/4.13.1/Install/Install

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If this reply helps you, Karma would be appreciated.
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