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Details in alert manager are not displayed

Engager

Hello,

after updating the app from version 2.1.1 to version 2.2.0 it does not show me the details of the incidents generated in incident posture.
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Re: Details in alert manager are not displayed

New Member

We are experiencing the same issue. 50% of our alerts contain no details. When there are no details, the email alert also fails because there are no results defined.

"2019-06-27 09:42:45,227 ERROR pid="11684" logger="alertmanagernotifications" message="Unable to send notification. Continuing without sending notification. Unexpected Error: Traceback (most recent call last):
File "/opt/splunk/etc/apps/alertmanager/bin/lib/NotificationHandler.py", line 200, in sendnotification
content = template.render(context)
File "/opt/splunk/etc/apps/alertmanager/bin/lib/jinja2/environment.py", line 989, in render
return self.environment.handle
exception(excinfo, True)
File "/opt/splunk/etc/apps/alert
manager/bin/lib/jinja2/environment.py", line 754, in handleexception
reraise(exc
type, excvalue, tb)
File "/opt/splunk/etc/apps/alert
manager/default/templates/defaultincidentassigned.html", line 49, in top-level template code
{% for k in results[0] %}
UndefinedError: 'results' is undefined"

0 Karma
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Re: Details in alert manager are not displayed

Engager

Setting the app to leverage the KVStore will resolve this issue.

0 Karma
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Re: Details in alert manager are not displayed

Explorer

Can you explain this further?

0 Karma
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Re: Details in alert manager are not displayed

Explorer

I was running into this issue even though I was using the KV store. I eventually tracked it down to periods in the field names I was trying to display in the alert.

Eg a field name called client.device would prevent all details from showing. At first I tried adding quotes to the field name in Alert Managers incident settings, eg "client.device", but this still didn't work. Renaming the field to remove the period was the fix and now all details are displayed.

0 Karma