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Detailled Calls not showing incoming calls,Detailled Calls no data

New Member

IP500v2 R11.0.4 - call info shows up in Overall Performance but not Detailled Calls panel.,Our Detailled Calls panel shows no data, but we see call info in the Overall Performance panel. This is with an IP500v2 R11.0.4 - maybe the SMDR data is being parsed differently in the new Avaya version(s)?

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Re: Detailled Calls not showing incoming calls,Detailled Calls no data

Explorer

Below, some tips to make this application work

The most frequent problems are related to problems of communication between Spkunk and Avaya IP Office.

In your Splunk software choose the Avaya Call application.
If you want to use an Index (It’s better), you can set it in Splunk Settings / Indexes / New Index as below.

It is mandatory to define source in Splunk Settings / Data inputs / TCP as below.
Choose TCP port source, tcp-raw as Source Type and your Index Name.

After, you can edit the sourcelog macro in Advanced search / Search macros and put your specifics inputs as below.

For example :
If you have a specific index, replace the quotation marks “” in the sourcelog macro with index=ipo
or
If you haven’t a specific index, replace the quotation marks “” in the sourcelog macro with the IP Office address host=10.1.1.1
or
If you haven’t a specific index, replace the quotation marks “” in the sourcelog macro with the source="tcp:6969"
etc …

If you want to know if you are receiving logs from the IP Office :
In Search, enter your host and your index, for example : host=10.1.1.1 index=ipo
If you haven’t index, in Search, enter host only, for example : host=10.1.1.1

Click on Data Summary.
You should now see the IP address of your Avaya IP Office.

If you do not see the host of your IP Office, check the connection between Splunk and your IPO, check your firewalls, check that you have created the correct entry in DATA INPUT.

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Re: Detailled Calls not showing incoming calls,Detailled Calls no data

New Member

Thanks, but we have data coming in. It's just that the detailed report doesn't show any of the incoming calls (outgoing and internal calls show up fine).

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