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Cannot communicate with task server, please check your settings. my splunk version is 7.1.2 windows platform

fish111
New Member

my splunk version is 7.1.2 windows platform
db_connect is 3.1.3
jre is jre-8u181-windows-x64.exe

and when i run the app ,windows process show that java.exe is running and listening on port 9998
everything seems ok,but why?thanks for your answers。。。。

error log as follows:
2019-01-10T10:08:05+0800 [ERROR] [rest_handler.py], line 81 : No module named six.moves
Traceback (most recent call last):
File "D:\Program Files\Splunk/bin/rest_handler.py", line 79, in
print splunk.rest.dispatch(**params)
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\rest_init.py", line 149, in dispatch
module = __import
('splunk.rest.external.%s' % parts[0], None, None, parts[0])
File "D:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbxproxy.py", line 7, in
from dbx_settings import Settings
File "D:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbx_settings.py", line 10, in
import splunklib.client as client
File "D:\Program Files\Splunk\etc\apps\wechat_alert_app_for_splunk\bin\splunklib__init
_.py", line 18, in
from splunklib.six.moves import map
ImportError: No module named six.moves

Tags (1)
0 Karma

chskm
Path Finder

You need to upgrade the DB Connect app. This is a bug in the lower version of the app and compatibility issue. Please check with the release notes.

0 Karma

kheo_splunk
Splunk Employee
Splunk Employee

The symptom is supposed to be fixed in the latest release(DB Connect app 3.14) as below:

https://docs.splunk.com/Documentation/DBX/3.1.4/ReleaseNotes/Releasenotes
DBX-4623 Compatibility issue with splunk_app_db_connect 3.1.3 and TA-Proofpoint-TAP 1.3.117 keeps DBX from loading.

0 Karma

hijacob
Communicator

Hi,

maybe the port 9998 is already in use by another service? Besides have a look at https://docs.splunk.com/Documentation/DBX/3.1.3/DeployDBX/Troubleshooting

Greetings
Jacob

0 Karma

deepashri_123
Motivator

Hey@fish111,

You can refer this answer:
https://answers.splunk.com/answers/640541/db-connect-app-issue-cannot-communicate-with-task.html

Let me know if this helps!!

0 Karma
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