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Cannot communicate with task server, please check your settings. my splunk version is 7.1.2 windows platform

New Member

my splunk version is 7.1.2 windows platform
db_connect is 3.1.3
jre is jre-8u181-windows-x64.exe

and when i run the app ,windows process show that java.exe is running and listening on port 9998
everything seems ok,but why?thanks for your answers。。。。

error log as follows:
2019-01-10T10:08:05+0800 [ERROR] [], line 81 : No module named six.moves
Traceback (most recent call last):
File "D:\Program Files\Splunk/bin/", line 79, in
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\", line 149, in dispatch
module = __import
('' % parts[0], None, None, parts[0])
File "D:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\", line 7, in
from dbx_settings import Settings
File "D:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\", line 10, in
import splunklib.client as client
File "D:\Program Files\Splunk\etc\apps\wechat_alert_app_for_splunk\bin\splunklib__init", line 18, in
from splunklib.six.moves import map
ImportError: No module named six.moves

Tags (1)
0 Karma

Path Finder

You need to upgrade the DB Connect app. This is a bug in the lower version of the app and compatibility issue. Please check with the release notes.

0 Karma

Splunk Employee
Splunk Employee

The symptom is supposed to be fixed in the latest release(DB Connect app 3.14) as below:
DBX-4623 Compatibility issue with splunk_app_db_connect 3.1.3 and TA-Proofpoint-TAP 1.3.117 keeps DBX from loading.

0 Karma



maybe the port 9998 is already in use by another service? Besides have a look at


0 Karma



You can refer this answer:

Let me know if this helps!!

0 Karma
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