I am having trouble using the BMC Remedy Add on in a search head cluster environment.
First issue I am running into is that the web ui does not go beyond "Loading" on any of the members, worked around this by creating a "splunk_ta_remedy_settings.conf" in CLI with the settings there.
Second issue I am recieving is command="remedyincidentcreate", cannot concatenate 'str' and 'NoneType' objects
when running | remedyincidentcreate --help
in the search bar.
Any thoughts on how to solve this?
The issue was caused by moving our environment from single node to search head cluster, the passwords.conf was the culprit, removing it from the add ons that used it solved the issue.
The issue was caused by moving our environment from single node to search head cluster, the passwords.conf was the culprit, removing it from the add ons that used it solved the issue.
I've been searching for days for a solution to this. And to anyone else that comes across this, this is a problem for any add-on, not just the one in question. This worked like a charm.
As a shortcut to find all your passwords.conf files, you can do
sudo find /opt/splunk/etc/apps/ -name passwords.conf
and if you want to delete them all,
sudo find /opt/splunk/etc/apps/ -name passwords.conf | xargs rm
then restart splunk
This pops up from inspecting the add-on page that's stuck on loading
{"messages":[{"type":"ERROR","text":"Unexpected error \"