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Alert Manager: Error in 'lookup' command: The lookup table 'incidents' does not exist or is not available.

SplunkShawnCt
Explorer

Installed the Alert Manager and the TA on 3 of 3 Indexer Servers and on 1 of 1 Search heads, but seeing this error when I go to Alert Manager on the Search Head. (Not seeing this error on the indexers.) Indexers are Windows based, Search head is linux.
alt text

Thanks!

0 Karma

yannK
Splunk Employee
Splunk Employee

Looking at the app, the lookup incidents, is actually a kvstore collection.
https://splunkbase.splunk.com/app/2665/

see transforms.conf
[incidents]
external_type = kvstore
collection = incidents
fields_list = _key, incident_id, alert_time, job_id, result_id, alert, title, app, category, subcategory, tags, ttl, owner, status, severity_id, impact, urgency, priority, display_fields

Please verify that your kvstore is working first.
PS : I couldn't find the search populating this lookup, maybe is it an alert_action ?

0 Karma

jkat54
SplunkTrust
SplunkTrust

Your missing incidents.csv in your lookups folder on your search heads.

I'm not sure what part of the setup process generates this lookup. But you can probably just copy from your indexers/peers where it is working. I would be willing to bet one of the inputs creates this.

0 Karma

SplunkShawnCt
Explorer

I don't see incidents.csv in the tgz file at all. Maybe it was packaged in an earlier version?

robertlynch2020
Motivator

did you get a fix to this, i have the same issue?

0 Karma

yannK
Splunk Employee
Splunk Employee

if the lookup table do exists, go to the manager > lookups > lookup table
and check the permissions (readable and shared in the correct app)

0 Karma
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