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Add-on for Atlassian JIRA Service Desk alert action

gc_acribia
Engager

Does "Add-on for Atlassian JIRA Service Desk alert action" plugin compatible with "Jira Service Desk"?

This application name contains in the title of the plugin, but it doesn`t mentioned in plugin instruction. Overiew says:

"The Add-on is compatible with:
- JIRA Server
- JIRA Cloud
- JIRA Data center"

But can I create issues in Jira Service Desk with this plugin when alert triggered?

 
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1 Solution

vikramyadav
Contributor

Hi @gc_acribia, Yes by using this Add-on you can create an issue in JIRA Service Desk.
Also, you can be referred to the attached image.

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If this helps your like will  be appreciated 😊

View solution in original post

vikramyadav
Contributor

Hi @gc_acribia, Yes by using this Add-on you can create an issue in JIRA Service Desk.
Also, you can be referred to the attached image.

--------------------------------------------------------------------------
If this helps your like will  be appreciated 😊

gc_acribia
Engager

Hi, @vikramyadav Thank you for your answer! But I have another question, maybe you will help me with my problem.

I`m trying to make alert with opening an issue in JIRA Service Desk. I filled some fields in this action like Project, Issue type, Summary and etc. But when alert triggered the issue doesn`t create in Jira. What could be the problem?

P.S. Plugin configuration is correct, I can get projects info and etc.

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