Why are there no results/unknown sid when set to real time alerts?

[vetri]

I have my splunk integrated with snow addon for incident creation, when set to real time receiving unknown sid in the alerts history and no tickets are getting generated but when set to 1 min scheduled window it's working fine with no issues.

could someone help me to understand what's the issue here please.

[c82507b]

Hi colleague , Iam having this issue , were you able to resolve it?