topic Bought course issue in Training + Certification Discussions

Bought course issue

JohnHong — Wed, 27 Sep 2023 09:53:26 GMT

Hi Team,

Our company bought the learning courses, but now we cannot access them.

We sent email to education@splunk.com report all the details three time, every time we only receive three case number below from noreply@splunk.com:

3311455 was generated on Sep 18

3317590 was generated on Sep 26

3319058 was generated on Sep 27

these three cases are for the same issue, but we haven't received any reply yet.

May I ask who knows the Splunk's complaint contact information?

Re: Bought course issue

cert-team-admin — Wed, 27 Sep 2023 17:44:44 GMT

Hi @JohnHong, please do not create multiple duplicate cases. The education team is getting through cases as quickly as possible. The best way to escalate a case is to follow the instructions from the automatic reply or add a comment from the support portal from your original case 3311455.

Re: Bought course issue - Have no access right to subscribed courses (Case Number 3311455)

JohnHong — Thu, 28 Sep 2023 02:49:56 GMT

Hi cert team,

Thanks for your advice, actually, we tried to contact region HK contact +852 5801.4408 about the subscribed course issue on about Sep 12, the agent said he did not and have no idea. And we sent email on Sep 18 about the subscribed course issue, and we haven't got any replies. so may I know how long will it take?

Re: Bought course issue

JohnHong — Tue, 03 Oct 2023 00:04:16 GMT

Hi team,

The issue persists, education team gave me a link(https://www.splunk.com/en_us/training/basic-subscription.html) for courses, but it does not work, it needs to be paid but our company already paid for subscribed courses.

Re: Bought course issue

JohnHong — Tue, 03 Oct 2023 00:19:57 GMT

Hi Team, I am sorry, I did not see this sentence on the page: Once you log in, the price will automatically adjust to $0. We will try and get back to you within a week. Actually, this issue has been affecting our colleagues' progress and passion in learning Splunk courses for several months. Could you please extend the validity period of the course for at least three months. The expiration date is 12 November 2023, we request that you extend the course validity for free until February 12, 2024.