topic Re: Splunk elearning video modules are stuck. Not able to play them. in Training + Certification Discussions

Why are Splunk elearning video modules stuck? Not able to play them.

tomjacobs — Mon, 31 Jul 2023 18:45:20 GMT

Hello @splunk Team,

I'm not able play any of the Splunk e-learning modules as of 29/07/2023. The video player keeps getting stuck and the modules get auto completed even without watching it. I'm also not able to re-launch the modules that I have watched.

Requesting @splunk to please help rectify this issue asap.

Re: Splunk elearning video modules are stuck. Not able to play them.

richgalloway — Sun, 30 Jul 2023 16:26:02 GMT

Contact Splunk Education at education_amer@splunk.com for help with Education site.

Re: Splunk elearning video modules are stuck. Not able to play them.

omarsallam — Mon, 31 Jul 2023 13:43:33 GMT

having the same issue, please let me know if you got it fixed

Re: Splunk elearning video modules are stuck. Not able to play them.

keerti — Mon, 31 Jul 2023 16:48:45 GMT

Hey, I am facing the same issue. Please let me know if you found a solution. Thank you

Re: Splunk elearning video modules are stuck. Not able to play them.

sctvi — Mon, 31 Jul 2023 18:26:05 GMT

I am also experiencing this issue.

I sent an email to education@splunk.com yesterday and created a ticket.

However, I have yet to receive any response regarding the status of the ticket.

Re: Why are Splunk elearning video modules stuck? Not able to play them.

LenKyn — Tue, 01 Aug 2023 03:52:14 GMT

Looks like I'm getting the same thing too (Intro courses to Splunk) None will play and I'm noticing its completing the entire video course when I later check.

Re: Why are Splunk elearning video modules stuck? Not able to play them.

pkelly44 — Tue, 01 Aug 2023 15:09:48 GMT

I'm having the same issue with completed and current courses. I even re-enrolled in a course just to try it but videos aren't loading and are auto-completing as you said. Labs aren't loading either but the Quiz is available. I sent in a support ticket 2 days ago to education_amer@splunk.com. Fingers crossed we'll get an answer!

Re: Why are Splunk elearning video modules stuck? Not able to play them.

richgalloway — Tue, 01 Aug 2023 16:09:25 GMT

Splunk is aware of the problem and is working on it.

Re: Why are Splunk elearning video modules stuck? Not able to play them.

Miasm1 — Fri, 04 Aug 2023 04:14:33 GMT

You might be facing technical glitches with the Splunk e-learning modules. Try clearing your browser cache, using a different browser, and checking your internet connection.