topic Re: why is the web player in elearning stuck on "loading player"? in Training + Certification Discussions

Why is the web player in elearning stuck on "loading player"?

d740543 — Tue, 18 Jul 2023 00:52:11 GMT

why is the web player in elearning stuck on "loading player"?
when i try to load the first video in the splunk training module 1, it is just stuck on loading player.

Re: why is the web player in elearning stuck on "loading player"?

khourihan_splun — Mon, 17 Jul 2023 18:47:31 GMT

do you ever get this fixed? I am experiencing myself now.

Re: why is the web player in elearning stuck on "loading player"?

tomjacobs — Sun, 30 Jul 2023 14:39:03 GMT

I've been trying to load the Splunk free video modules but they're getting stuck as I try to play it. Is there a resolution for same?

Re: Why is the web player in elearning stuck on "loading player"?

Miasm1 — Fri, 04 Aug 2023 04:10:23 GMT

The issue of the web player being stuck on "loading player" could be due to various reasons. It may be related to your internet connection, browser settings, or compatibility with the video player. To troubleshoot, try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contacting the e-learning platform's support team would be beneficial, as they can provide tailored assistance and resolve any technical glitches hindering the video playback.

Re: Why is the web player in elearning stuck on "loading player"?

cert-team-admin — Mon, 07 Aug 2023 15:12:37 GMT

Hi @tomjacobs, the education team is aware of this issue and working on it. You can send an email to education@splunk.com. Thanks.