How to contact support for Lab Exercise Issues?

Aroot002 — Wed, 08 Jun 2022 22:14:20 GMT

Hi everyone, I'm trying to complete the lab exercises on one of the trainings. I was probably about 2/3 done, and then my lab environment froze. I tried to refresh and it's saying the server is taking too long to respond. Also tried relaunching the lab session with the same result. I emailed "live support" at elearn@splunk.com with my issue but it's been 45 minutes and I haven't even received an acknowledgement of my inquiry. Any suggestions? Anyone know how long I should wait?

Will also note I tried asking for a grade for the stuff I completed, it can't grade anything. I think my work is just gone but it says "If you are experiencing access issues DO NOT shutdown your servers.
Leave them running and contact elearn@splunk.com for assistance." and my countdown to decommissioning is ticking.

Re: How to contact support for Lab Exercise Issues?

edu-ops-admin — Tue, 14 Jun 2022 22:42:42 GMT

Hello @Aroot002 ,

Please email education_AMER@splunk.com for 1:1 assistance and include the same description.

topic Re: How to contact support for Lab Exercise Issues? in Training + Certification Discussions

How to contact support for Lab Exercise Issues?

Re: How to contact support for Lab Exercise Issues?