topic Re: Free Training for Veterans - Not Working in Training + Certification Discussions

Free Training for Veterans - Not Working

publicist6 — Sat, 05 Feb 2022 04:07:03 GMT

I've created my splunk account and already finished the free courses, but a week ago I verified my account with id.me. The email support blamed it on id.me and then they said there's some backend issue. Has anyone run into this?

I'm really in a pinch to get started on training since I'm done with the Free courses and need into the rest to take the certification. Kinda shocked a company this big won't offer credits for those courses or manually activate my account until they figure out why it's showing $500 a course.

Re: Free Training for Veterans - Not Working

edu-ops-admin — Tue, 08 Feb 2022 13:04:45 GMT

Have you already opened a case by emailing Education_AMER@splunk.com? This is the way to look into your case individually and assist.

Re: Free Training for Veterans - Not Working

publicist6 — Tue, 08 Feb 2022 14:02:18 GMT

Yes I’ve been emailing back-and-forth with them and they actually stopped responding. I’ve sent several follow-up emails with no reply.

Are you able to look into this?

Re: Free Training for Veterans - Not Working

edu-ops-admin — Tue, 08 Feb 2022 18:05:28 GMT

Yes. What is your case number?

Re: Free Training for Veterans - Not Working

publicist6 — Tue, 08 Feb 2022 18:09:11 GMT

Case Number: 2887393

Re: Free Training for Veterans - Not Working

bmiklich — Tue, 08 Feb 2022 23:03:37 GMT

I am having this exact problem. I registered through ID.me and everything however I was able to finish the free course but was not able to access any of the courses unless I paid 500 per course. Any help would be appreciated!

Re: Free Training for Veterans - Not Working

publicist6 — Wed, 09 Feb 2022 02:14:43 GMT

Thank you for pushing this through! Support reached back out to me and after a little while I am in the labs!

Re: Free Training for Veterans - Not Working

edu-ops-admin — Wed, 09 Feb 2022 13:02:00 GMT

Hi @bmiklich , your Pledge is also approved.

Re: Free Training for Veterans - Not Working

bmiklich — Wed, 09 Feb 2022 14:42:17 GMT

Excellent. Works great.. Thanks again!

Re: Free Training for Veterans - Not Working

ericb7612 — Fri, 04 Mar 2022 15:16:47 GMT

Can you assist with my account also? I am having the same problem of not being able to access the free courses for military. Thank you.

Re: Free Training for Veterans - Not Working

ericb7612 — Fri, 04 Mar 2022 15:18:27 GMT

I have a case number now also - 2909402

Please assist, thank you.

Re: Free Training for Veterans - Not Working

edu-ops-admin — Fri, 04 Mar 2022 15:33:57 GMT

Thank you.

You should receive a reply on your case shortly.

Re: Free Training for Veterans - Not Working

ericb7612 — Fri, 04 Mar 2022 15:57:00 GMT

works for me now.