topic Re: Admin role but getting a blank page on Tokens, Users, Roles, and other settings in Splunk Search

Admin role but getting a blank page on Tokens, Users, Roles, and other settings

BraxcBT — Mon, 23 Jun 2025 19:54:29 GMT

I am logged in as the admin user, but whenever I try to access Tokens, Users, or other settings pages, I get a blank page. I’m not sure what to do next.

#Splunk #Enterprise

Re: Admin role but getting a blank page on Tokens, Users, Roles, and other settings

LAME-Creations — Mon, 23 Jun 2025 20:11:05 GMT

I have never seen this before and I will be completely transparent that I put your question into an AI engine so the response may not be anything close to what you are looking for, but the AI seemed to think you might be having web browser caching issues (which I have actually had the web caching problems, just never had them affect the pages you mentioned).

The recommendation is to try to clear your cache in your browser or the method I use the most often is to use incognito mode.

Again, no idea if this will help, but I do know that I have changed the navigation menus on an app and they would not update in my browser and I had to run in incognito mode or open up a different browser that hadn't cached my Splunk website to see the changes to the navigation. Hope this helps.

Re: Admin role but getting a blank page on Tokens, Users, Roles, and other settings

livehybrid — Mon, 23 Jun 2025 23:20:19 GMT

Hi @BraxcBT

Do you get the same behaviour when accessing from a different browser (or incognito mode in the same browser) ?

Please could you also check the Developer Tools of your browser (it may vary depending what you are using) and have a look at the Console tab, are there any errors in here? Also if you could check the network tab (you might need to reload the page after opening it) and see if any requests are red or return 4xx/5xx errors?

If you do, click on the page and click the Response tab to see what error it returns and let us know 🙂

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Re: Admin role but getting a blank page on Tokens, Users, Roles, and other settings

PrewinThomas — Tue, 24 Jun 2025 04:29:02 GMT

@BraxcBT

Issue started after an upgrade or new app/add-on install? Or first time you logged in and observed this?
Try from different browser and see if it's still the same.

Regards,
Prewin
Splunk Enthusiast | Always happy to help! If this answer helped you, please consider marking it as the solution or giving a Karma. Thanks!