topic error Could not find an entitlement based on your selections, please contact support in Splunk Search

error Could not find an entitlement based on your selections, please contact support

molko13 — Fri, 08 Mar 2024 11:31:01 GMT

I'm facing an issue with creating a support ticket.

I'm on enterprise version for a company that has support account. I'm new in the security team, i ve tried to contact support via support form (4 times) but no answer. I've tried to call support, but they has answered me that i need to ask to my manager to add me via admin portal or contact support to help with. My manager isn't able to do that.

This is really blocking me, anyone has an advice?

Thx

Re: error Could not find an entitlement based on your selections, please contact support

gcusello — Fri, 08 Mar 2024 11:36:39 GMT

Hi @molko13,

usually few persons are enabled to open a Case to Splunk Support for each entitlement, and usually is someone of the customer to open cases.

I'm enabled to open Cases for some selected customers that enabled me to do this, but this is an exception.

If you ned to do this, you must ask to your customer to ask to Splunk to enable you, otherwise isn't possible.

Ciao.

Giuseppe

Re: error Could not find an entitlement based on your selections, please contact support

molko13 — Fri, 08 Mar 2024 11:38:56 GMT

Thx for your answer, i'm a member of this company, this is not my customer. I am a new member of security team in this company, internally i mean.

Re: error Could not find an entitlement based on your selections, please contact support

gcusello — Fri, 08 Mar 2024 13:16:14 GMT

Hi @molko13,

in this case, the people referrer of the license should ask to Splunk Support to add you to the Entitlement.

In this case you'll be able to open cases.

Ciao.

Giuseppe