topic Re: Splunk PDF reports not loading properly - missing fonts in Splunk Search

Splunk PDF reports not loading properly - missing fonts

aaronkorn — Thu, 08 Aug 2013 14:48:06 GMT

Hello,

We have a scheduled pdf report that is delivered every morning but when trying to open it it throws an error about a font package that needs to be installed. The package is Adobe Reader X Font Packs and this message comes up everytime someone tries the view the report and without it the report does not display properly. Is there a way to change the fonts or some other setting on the splunk sever so we do not receive this error?

Re: Splunk PDF reports not loading properly - missing fonts

nmistry_splunk — Thu, 08 Aug 2013 17:52:45 GMT

From Adobe font X package description

Adobeﾮ Readerﾮ X Font Packs enable you to display and interact with documents authored in languages other than those supported in your native Adobe Reader software

Splunk out of the box has support for Helvetica and CJK CID font sets. I am assuming you are generating a pdf which include one of these fonts and adobe reader is missing that font.

You could either install the adobe font pack or make sure you exclude results containing non support font from the pdf.

Re: Splunk PDF reports not loading properly - missing fonts

aaronkorn — Thu, 08 Aug 2013 21:50:52 GMT

Thanks for the response. How do I exclude results containing non support?

Re: Splunk PDF reports not loading properly - missing fonts

aaronkorn — Fri, 09 Aug 2013 15:47:50 GMT

The strange thing is though, we have one pdf report similar but for a different time that works just fine.

Re: Splunk PDF reports not loading properly - missing fonts

gcato — Mon, 03 Aug 2015 04:16:21 GMT

I know this is old but will add a answer here as it fixed my same issue. I found that an unsupported apostrophe character ( ’ ) in my alert description (probably caused by a copy and paste from another document). After changing apostrophe character to ' the pdf report started working again. No need to install X font package.