https://community.splunk.com/t5/Reporting/why-does-pdf-generation-with-custom-logo-fail/m-p/453426#M9632 <P>i am running Splunk Enterprise<BR /> Version: 7.1.2<BR /> Architecture=Standalone instance (SH and IDXer in one box)<BR /> and Centos OS.</P> <P>I have custom image file "my_logo.png located /opt/splunk/etc/search/appserver/static/my_logo.png</P> <P>alert_actions.conf file:<BR /> /opt/splunk/etc/system/local/alert_actions.conf<BR /> [email]<BR /> pdf.header_left = none<BR /> pdf.header_right = none<BR /> pdf.logo_path = /opt/splunk/etc/apps/search/appserver/static/dhs_logo<BR /> pdf.html_image_rendering = 0</P> <P>PDF generation is broken witherror message <BR /> tail -f /opt/splunk/var/log/splunk/pdfgen.log</P> <P>2018-10-26 12:15:04,022 +0000 ERROR pdfrenderer:431 - Failed to retrieve customize logo error Resource "/opt/splunk/etc/apps/search/appserver/static/dhs_logo" is out of scope</P> Tue, 29 Sep 2020 21:49:03 GMT jtrancl 2020-09-29T21:49:03Z https://community.splunk.com/t5/Reporting/why-does-pdf-generation-with-custom-logo-fail/m-p/453426#M9632 <P>i am running Splunk Enterprise<BR /> Version: 7.1.2<BR /> Architecture=Standalone instance (SH and IDXer in one box)<BR /> and Centos OS.</P> <P>I have custom image file "my_logo.png located /opt/splunk/etc/search/appserver/static/my_logo.png</P> <P>alert_actions.conf file:<BR /> /opt/splunk/etc/system/local/alert_actions.conf<BR /> [email]<BR /> pdf.header_left = none<BR /> pdf.header_right = none<BR /> pdf.logo_path = /opt/splunk/etc/apps/search/appserver/static/dhs_logo<BR /> pdf.html_image_rendering = 0</P> <P>PDF generation is broken witherror message <BR /> tail -f /opt/splunk/var/log/splunk/pdfgen.log</P> <P>2018-10-26 12:15:04,022 +0000 ERROR pdfrenderer:431 - Failed to retrieve customize logo error Resource "/opt/splunk/etc/apps/search/appserver/static/dhs_logo" is out of scope</P> Tue, 29 Sep 2020 21:49:03 GMT https://community.splunk.com/t5/Reporting/why-does-pdf-generation-with-custom-logo-fail/m-p/453426#M9632 jtrancl 2020-09-29T21:49:03Z https://community.splunk.com/t5/Reporting/why-does-pdf-generation-with-custom-logo-fail/m-p/453427#M9633 <P>correction:<BR /> pdf.logo_path = /opt/splunk/etc/apps/search/appserver/static/my_logo</P> <P>i made a change to my image file from dhs_logo to my_logo, but it gives me the same error message. </P> Tue, 29 Sep 2020 21:49:05 GMT https://community.splunk.com/t5/Reporting/why-does-pdf-generation-with-custom-logo-fail/m-p/453427#M9633 jtrancl 2020-09-29T21:49:05Z