https://community.splunk.com/t5/Reporting/When-generating-a-PDF-the-user-got-the-following-error-message/m-p/36923#M711 <BLOCKQUOTE> <P>An error occurred while generating a PDF of this report: Failed to fetch PDF from appserver at <A href="http://splunk.dcc.fexco.ie:8000/en-US/report/" rel="nofollow">http://splunk.dcc.fexco.ie:8000/en-US/report/</A>: </P> </BLOCKQUOTE> <P>python.log shows:</P> <PRE><CODE>2010-08-25 14:16:29,454 ERROR An error occurred while generating a PDF of this report: Failed to fetch PDF from appserver at <A href="http://splunk.dcc.fexco.ie:8000/en-US/report/:" target="test_blank">http://splunk.dcc.fexco.ie:8000/en-US/report/:</A> &lt;urlopen error [Errno 2] Temporary failure in name resolution&gt; 2010-08-25 14:17:09,458 ERROR An error occurred while generating a PDF of this report: Failed to fetch PDF from appserver at <A href="http://splunk.dcc.fexco.ie:8000/en-US/report/:" target="test_blank">http://splunk.dcc.fexco.ie:8000/en-US/report/:</A> &lt;urlopen error [Errno 2] Temporary failure in name resolution&gt; </CODE></PRE> <P>When I tried using both the hostname &amp; the ip of the remote splunk server in the reportServerURL. The file, <CODE>/Applications/splunk4/etc/system/local/alert_actions.conf</CODE> currently looks as follows:</P> <PRE><CODE>[email] inline = 0 reportServerEnabled = 1 reportServerURL = <A href="https://adtest.dcc.fexco.ie:8089/services/pdfserver/renderpdf" target="test_blank">https://adtest.dcc.fexco.ie:8089/services/pdfserver/renderpdf</A> </CODE></PRE> <P>it still isn't working. What could be the issue?</P> Wed, 25 Aug 2010 23:21:36 GMT rsimmons 2010-08-25T23:21:36Z https://community.splunk.com/t5/Reporting/When-generating-a-PDF-the-user-got-the-following-error-message/m-p/36923#M711 <BLOCKQUOTE> <P>An error occurred while generating a PDF of this report: Failed to fetch PDF from appserver at <A href="http://splunk.dcc.fexco.ie:8000/en-US/report/" rel="nofollow">http://splunk.dcc.fexco.ie:8000/en-US/report/</A>: </P> </BLOCKQUOTE> <P>python.log shows:</P> <PRE><CODE>2010-08-25 14:16:29,454 ERROR An error occurred while generating a PDF of this report: Failed to fetch PDF from appserver at <A href="http://splunk.dcc.fexco.ie:8000/en-US/report/:" target="test_blank">http://splunk.dcc.fexco.ie:8000/en-US/report/:</A> &lt;urlopen error [Errno 2] Temporary failure in name resolution&gt; 2010-08-25 14:17:09,458 ERROR An error occurred while generating a PDF of this report: Failed to fetch PDF from appserver at <A href="http://splunk.dcc.fexco.ie:8000/en-US/report/:" target="test_blank">http://splunk.dcc.fexco.ie:8000/en-US/report/:</A> &lt;urlopen error [Errno 2] Temporary failure in name resolution&gt; </CODE></PRE> <P>When I tried using both the hostname &amp; the ip of the remote splunk server in the reportServerURL. The file, <CODE>/Applications/splunk4/etc/system/local/alert_actions.conf</CODE> currently looks as follows:</P> <PRE><CODE>[email] inline = 0 reportServerEnabled = 1 reportServerURL = <A href="https://adtest.dcc.fexco.ie:8089/services/pdfserver/renderpdf" target="test_blank">https://adtest.dcc.fexco.ie:8089/services/pdfserver/renderpdf</A> </CODE></PRE> <P>it still isn't working. What could be the issue?</P> Wed, 25 Aug 2010 23:21:36 GMT https://community.splunk.com/t5/Reporting/When-generating-a-PDF-the-user-got-the-following-error-message/m-p/36923#M711 rsimmons 2010-08-25T23:21:36Z https://community.splunk.com/t5/Reporting/When-generating-a-PDF-the-user-got-the-following-error-message/m-p/36924#M712 <P>Normally when a user gets this error it means which ever hostname they put in for the link hostname it wasn't resolvable. It could be</P> <OL> <LI><P>a typo</P></LI> <LI><P>an issue with the dns setup not being setup properly on this machine that the app is installed on.</P></LI> </OL> Wed, 25 Aug 2010 23:24:24 GMT https://community.splunk.com/t5/Reporting/When-generating-a-PDF-the-user-got-the-following-error-message/m-p/36924#M712 rsimmons 2010-08-25T23:24:24Z