topic Re: How to raise a bug report? in Reporting

How to raise a bug report?

bowendenning — Mon, 08 Jun 2020 20:26:08 GMT

Hi all,

I have done a fair bit of testing of a problem that I've been having[1] and am convinced that it is a bug with the universal forwarder. Can anyone tell me how I can go about raising a bug report?

[1] http://answers.splunk.com/answers/137846/outputsconf-sslpassword-not-hashing-if-placed-under-the-tcpout-stanza?page=1&focusedAnswerId=138021#138021

Re: How to raise a bug report?

ChrisG — Tue, 10 Jun 2014 00:39:38 GMT

If you have an Enterprise support agreement, you should submit a support case and the support engineer can file the defect for you.

Re: How to raise a bug report?

yaMatt — Wed, 25 Jun 2014 14:23:59 GMT

Raising bugs with the software can be done by signing up and going to this page: http://www.splunk.com/r/bugs

Re: How to raise a bug report?

ishangajera — Wed, 05 Aug 2015 05:48:36 GMT

Hi but when we try to login using http://www.splunk.com/r/bugs url, it shows below error:

Re: How to raise a bug report?

jsilverbears — Thu, 31 Mar 2016 19:47:41 GMT

I downvoted this post because the link included in the post goes to a 404 page in splunk.

Re: How to raise a bug report?

effem — Tue, 11 Oct 2016 12:09:08 GMT

I downvoted this post because the link is different to the linktext

Re: How to raise a bug report?

yaMatt — Tue, 11 Oct 2016 16:57:46 GMT

I can only assume that the URL has changed since posting this 2 years ago. I don't know where it has gone to. Sorry.

Re: How to raise a bug report?

bowendenning — Tue, 11 Oct 2016 21:21:51 GMT

I've just tried going to the bug page now and it looks to be working fine. Just keeps in mind that, unless you have a valid Splunk license attached (or associated?) with your Splunk logon account then you will get a message stating "It appears you do not have an active Support Contract".

The reason the link redirects you to Sales force, I believe, is because that's what Splunk uses for tracking customer tickets. It should use SSO so you can login with your splunk.com account and be redirected to the SalesForce page where you can raise a bug report.

Finally, the link to raise a bug report appears at the bottom of every page in Splunk - between the links for Documentation and Support.

Re: How to raise a bug report?

effem — Wed, 12 Oct 2016 08:24:17 GMT

http://www.splunk.com/r/bugs is right.
http://www.splunk.com/r/bug is wrong.
The link mentioned by you has the "name" http://www.splunk.com/r/bugs but is linking to http://www.splunk.com/r/bug 😉

Re: How to raise a bug report?

rgaube — Wed, 08 Mar 2017 16:11:23 GMT

The link to raise a bug at the bottom of a page (file a bug) links to http://www.splunk.com/r/bugs like yaMatt stated ... and ends up in a 404 error.
So Splunk is not interested in getting bug reports?

Re: How to raise a bug report?

ChrisG — Wed, 08 Mar 2017 16:20:43 GMT

Splunk definitely is; please file a customer support ticket. When I click the "File a bug" link in my installation, it takes me to the "Submit a case" page on the web.

Re: How to raise a bug report?

dsrvern — Mon, 06 Nov 2017 19:48:22 GMT

I downvoted this post because broken link.

Re: How to raise a bug report?

niketn — Mon, 06 Nov 2017 19:56:50 GMT

@dsrvem, I dont think the link is broken. You can raise a bug only if you have active Support Contract or entitlement.

If not, you can also use Splunk Answers create a new Question with your use case and what functionality you feel is broken or bug in Splunk. Splunk Answers will suggest you similar issues already reported as hints. If your issue is not already listed or answered on Splunk Answers, do go ahead and post your query with as much details (mock data/scenario/query etc). Community members would be able to confirm whether it is a bug and may also be in a position to provide your with a workaround (if present).

If the issue is impacting several Splunkers, someone else facing the same issue with Splunk Entitlement may be able to open bug report on your behalf.

Re: How to raise a bug report?

whrg — Fri, 15 May 2020 12:14:19 GMT

I downvoted this post because the page gives a "page not found".