topic Internal server error 500 on system/licensing- How to resolve? in Dashboards & Visualizations

Internal server error 500 on system/licensing- How to resolve?

kamihi — Thu, 27 Apr 2023 13:30:30 GMT

hi everyone! My Splunk is working correctly, but when I go to System -> Licensing the error 500 appears. On web_service.log

2023-04-26 19:10:48,078 ERROR [644922d7bf7f21240ca510] __init__:370 - Mako failed to render: Traceback (most recent call last): File "/opt/splunk/lib/python3.7/site-packages/splunk/appserver/mrsparkle/controllers/__init__.py", line 366, in render_template return templateInstance.render(**template_args) File "/opt/splunk/lib/python3.7/site-packages/mako/template.py", line 476, in render return runtime._render(self, self.callable_, args, data) File "/opt/splunk/lib/python3.7/site-packages/mako/runtime.py", line 883, in _render **_kwargs_for_callable(callable_, data) File "/opt/splunk/lib/python3.7/site-packages/mako/runtime.py", line 920, in _render_context _exec_template(inherit, lclcontext, args=args, kwargs=kwargs) File "/opt/splunk/lib/python3.7/site-packages/mako/runtime.py", line 947, in _exec_template callable_(context, *args, **kwargs) File "/opt/splunk/share/splunk/search_mrsparkle/templates/layout/base.html", line 15, in render_body <%self:render/> File "/opt/splunk/share/splunk/search_mrsparkle/templates/layout/base.html", line 21, in render_render <%self:pagedoc/> File "/opt/splunk/share/splunk/search_mrsparkle/templates/layout/base.html", line 95, in render_pagedoc <%next:body/> File "/opt/splunk/share/splunk/search_mrsparkle/templates/layout/admin_lite.html", line 92, in render_body ${next.body()} File "/opt/splunk/share/splunk/search_mrsparkle/templates/licensing/overview.html", line 209, in render_body % if hard_messages['cle_pool_over_quota'] is not None and hard_messages['cle_pool_over_quota']['count'] is not None and hard_messages['cle_pool_over_quota']['count'] >= stack_table[0]['max_violations']: KeyError: 'cle_pool_over_quota'

Do you have any ideas to troubleshoot this problem?

Re: Internal server error 500 on system/licensing

VatsalJagani — Wed, 26 Apr 2023 19:02:16 GMT

@kamihi - Have you made any changes from the backend that could probably have broken this?

If no, you can probably contact Splunk Support to get help!!!

I hope this helps!!! Upvote is appreciated!!!

Re: Internal server error 500 on system/licensing

kamihi — Thu, 27 Apr 2023 03:28:15 GMT

no, nothing. My Splunk version is 9.0 . I really want to find the problem. Do you have any other ideas?

Re: Internal server error 500 on system/licensing

VatsalJagani — Thu, 27 Apr 2023 08:21:20 GMT

@kamihi - Splunk support is the best bet in this situation then.

I hope this helps!!! Upvote is appreciated!!!

Re: Internal server error 500 on system/licensing- How to resolve?

dantimola — Tue, 18 Jul 2023 05:13:42 GMT

I'm having the same error in version 9.0.4. Did you find a fix for this?

Re: Internal server error 500 on system/licensing- How to resolve?

tiboryan — Tue, 18 Jul 2023 08:27:43 GMT

The same issue here with 9.0.5 as well. (after upgrade)

Re: Internal server error 500 on system/licensing- How to resolve?

jp2 — Wed, 04 Oct 2023 07:42:43 GMT

Did you manage to solve this, seeing the same error on 9.1.1 while trying to investigate a license violation using a Developer License.

Re: Internal server error 500 on system/licensing- How to resolve?

rabbidroid — Fri, 27 Oct 2023 14:57:34 GMT

Do you maybe have a lot of license messages? I've seen that triggering this issue.