https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/605839#M49750 <P>I recently installed the Tenable Add-On for Splunk, but whenever I try to access the add on, I am faced with a hanging loading screen. Do I need to change file (input etc.) settings somewhere?&nbsp;</P> <P>When I install the Tenable App for Splunk, it loads perfectly fine, but I need the Tenable Add-On for Splunk to work in order to use the Tenable App for Splunk. Any help or advice would be truly appreciated! Thank you</P> Mon, 18 Jul 2022 13:56:33 GMT squirrelce 2022-07-18T13:56:33Z https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/605839#M49750 <P>I recently installed the Tenable Add-On for Splunk, but whenever I try to access the add on, I am faced with a hanging loading screen. Do I need to change file (input etc.) settings somewhere?&nbsp;</P> <P>When I install the Tenable App for Splunk, it loads perfectly fine, but I need the Tenable Add-On for Splunk to work in order to use the Tenable App for Splunk. Any help or advice would be truly appreciated! Thank you</P> Mon, 18 Jul 2022 13:56:33 GMT https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/605839#M49750 squirrelce 2022-07-18T13:56:33Z https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/605868#M49753 <P><a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/247729">@squirrelce</a>&nbsp;- There could be multiple reasons why the Add-on UI is not loading.</P><UL><LI>Incorrectly configured Add-on from the backend.</LI><LI>Missing config or spec file.<UL><LI>Generally happens on classic Splunk Cloud instance as it removes the inputs.conf.spec file.</LI></UL></LI></UL><P>To find the exact reason look for logs in</P><LI-CODE lang="markup">index=_internal "error" "tenable"</LI-CODE><P>&nbsp;</P><P>I hope this helps!! Karma/upvote would be appreciated!!!</P> Sun, 17 Jul 2022 08:26:03 GMT https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/605868#M49753 VatsalJagani 2022-07-17T08:26:03Z https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/606145#M49768 <P>Thank you for your swift response! I checked the logs and it seems I have a network issue that needs to be resolved for now.</P> Tue, 19 Jul 2022 11:54:20 GMT https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/606145#M49768 squirrelce 2022-07-19T11:54:20Z https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/606178#M49769 <P><a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/247729">@squirrelce</a>&nbsp;- Glad to hear that you are able to pinpoint the issue.</P><P>Please consider accepting the answer by clicking on "Accept as Solution" on the helpful answer, so other users can get help from it in the future.</P> Tue, 19 Jul 2022 13:33:44 GMT https://community.splunk.com/t5/Dashboards-Visualizations/Why-won-t-Tenable-Add-On-for-Splunk-load/m-p/606178#M49769 VatsalJagani 2022-07-19T13:33:44Z