Ticket Generation through SPLUNK

abhayneilam — Sun, 13 Jan 2013 10:25:12 GMT

Hi,

I have a task to make a workflow which generates a ticket after submission of a particular request to keep track of that request later point of time.

Kindly let me know from where I should start making this type of workflow which also generates tickets upon submission of request.

Kindly help me out in this regards.

Abhay

Re: Ticket Generation through SPLUNK

Drainy — Sun, 13 Jan 2013 12:09:23 GMT

Did you try to search for this? Its a very common question;

From dashboard -> http://splunk-base.splunk.com/answers/68392/trigger-shell-script-from-dashboard-button

From search -> http://wiki.splunk.com/Community:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_ticketing_system

Its pretty simple to work out how to do though if you apply your knowledge. Lets say you have a common URL used to create a ticket which accepts fields in the URL (much as you can do with remedy or salesforce). You can just create a drilldown action using the redirector module in sideviews to pass the detail through.

For more detaill download Sideview utils 2.2 and have a look through the tutorials

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Ticket Generation through SPLUNK

Re: Ticket Generation through SPLUNK