https://community.splunk.com/t5/Alerting/How-to-capture-fields-in-Service-Now-Tickets/m-p/529082#M9957 <P>Hi&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/126376">@alexspunkshell</a>&nbsp;</P><P>I have presented a topic in Dubai user group on how best we can make use of servicenow add-on. I am sure your question will be answered in below video.</P><P><A href="https://www.youtube.com/watch?v=DNYobMVbj6c" target="_blank">https://www.youtube.com/watch?v=DNYobMVbj6c</A></P> Thu, 12 Nov 2020 06:48:46 GMT thambisetty 2020-11-12T06:48:46Z https://community.splunk.com/t5/Alerting/How-to-capture-fields-in-Service-Now-Tickets/m-p/528998#M9956 <P>I can able to create Service Now tickets from Splunk.&nbsp; In the email alert i receive <STRONG>Affected computer, UPN, Event title ,File name.</STRONG></P><P>I want to capture same details in the service now ticket.</P><P>But in service now tickets, i don't have any informations. Its blank with no info.</P><P>Please help me how to pass this info from splunk.</P><P>Do i want to do any changes in setting -&gt; Field -&gt; Workflow? What changes i want to do.</P><P>Please help me&nbsp;</P><P>Email Alert</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alexspunkshell_0-1605108845428.png" style="width: 400px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/11851iAB1ED861B3602281/image-size/medium?v=v2&amp;px=400" role="button" title="alexspunkshell_0-1605108845428.png" alt="alexspunkshell_0-1605108845428.png" /></span></P><P>Received Service Now Ticket with no Info</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alexspunkshell_1-1605108886790.png" style="width: 400px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/11852iDFC3682FE76274E4/image-size/medium?v=v2&amp;px=400" role="button" title="alexspunkshell_1-1605108886790.png" alt="alexspunkshell_1-1605108886790.png" /></span></P><P>Servic now alert setting</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alexspunkshell_2-1605108939477.png" style="width: 400px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/11853iBE3AC30C55040A66/image-size/medium?v=v2&amp;px=400" role="button" title="alexspunkshell_2-1605108939477.png" alt="alexspunkshell_2-1605108939477.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alexspunkshell_3-1605108979025.png" style="width: 400px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/11854iFB52861248D893E1/image-size/medium?v=v2&amp;px=400" role="button" title="alexspunkshell_3-1605108979025.png" alt="alexspunkshell_3-1605108979025.png" /></span></P><P>&nbsp;</P><P><a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/214410">@isoutamo</a>&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/225168">@ITWhisperer</a>&nbsp;&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/161352">@gcusello</a>&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/129407">@thambisetty</a>&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/6367">@bowesmana</a>&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/203121">@DalJeanis</a>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 11 Nov 2020 16:27:30 GMT https://community.splunk.com/t5/Alerting/How-to-capture-fields-in-Service-Now-Tickets/m-p/528998#M9956 alexspunkshell 2020-11-11T16:27:30Z https://community.splunk.com/t5/Alerting/How-to-capture-fields-in-Service-Now-Tickets/m-p/529082#M9957 <P>Hi&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/126376">@alexspunkshell</a>&nbsp;</P><P>I have presented a topic in Dubai user group on how best we can make use of servicenow add-on. I am sure your question will be answered in below video.</P><P><A href="https://www.youtube.com/watch?v=DNYobMVbj6c" target="_blank">https://www.youtube.com/watch?v=DNYobMVbj6c</A></P> Thu, 12 Nov 2020 06:48:46 GMT https://community.splunk.com/t5/Alerting/How-to-capture-fields-in-Service-Now-Tickets/m-p/529082#M9957 thambisetty 2020-11-12T06:48:46Z