topic Re: Failure in including PDF in alert mail in Alerting

Failure in including PDF in alert mail

thirumalreddyb — Tue, 05 Mar 2013 10:33:45 GMT

I've recently got this error message when i tried to generate an alert that triggers a mail which sends a PDF in the mail.

"An error occurred while generating a PDF of this report. Please see python.log for details."

The python log has the following details.
"2013-03-05 03:00:04,383 +0530 WARNING pdfgen_endpoint:323 - Invalid argument passed to pdfgen/render. arg=owner value=admin"

Re: Failure in including PDF in alert mail

giorgio_adami_m — Tue, 05 Mar 2013 11:04:08 GMT

I receive regularly pdf in alert mails and there is this line in my python.log , so your problem is somewhere else. Look for ERROR lines in python.log.

P.S. Are you using the integrated PDF generator of Splunk 5 ?

Re: Failure in including PDF in alert mail

thirumalreddyb — Tue, 05 Mar 2013 11:07:14 GMT

yep, splunk 5

Re: Failure in including PDF in alert mail

giorgio_adami_m — Tue, 05 Mar 2013 11:12:49 GMT

So, post any related ERROR line that you have in python.log .

Re: Failure in including PDF in alert mail

thirumalreddyb — Thu, 07 Mar 2013 04:36:58 GMT

We are getting the below mentioned error in the log.

and my mail id testingmail@test.com is working fine for "Schedule PDF delivery". Im also receiving mails for this email.

2013-03-05 02:00:04,059 ERROR (553, '5.1.3 <@HISBSD01SPLUNK01>... User address required', '@HISBSD01SPLUNK01') while sending mail to: testingmail@test.com

2013-03-05 02:00:04,301 +0530 WARNING pdfgen_endpoint:323 - Invalid argument passed to pdfgen/render. arg=owner value=admin

Re: Failure in including PDF in alert mail

giorgio_adami_m — Thu, 07 Mar 2013 10:29:13 GMT

Maybe the problem is an incorrect configuration of the email alert (alert_actions.conf).

Do you receive emails from splunk (without pdf) ?

If the answer is "no", these two links are for you:
http://splunk-base.splunk.com/answers/58253/problem-with-sending-email
http://docs.splunk.com/Documentation/Splunk/5.0.2/Admin/Alertactionsconf

Re: Failure in including PDF in alert mail

thirumalreddyb — Thu, 07 Mar 2013 14:20:10 GMT

Yes, we receiving alerts through csv,html and raw. When we use "PDF" alerts we are not able to receive. I'm Using Windows-Xp OS. This can be the issue(The PDF server does not run on Windows.)? But with "Schedule PDF Delivery", I'm getting PDF attached mails.