topic Defining standards for using Splunk as an Error Handling tool in Alerting

Defining standards for using Splunk as an Error Handling tool

cwcoleman — Tue, 22 Apr 2014 19:33:25 GMT

I am working on a standards document for my team. It will define how best to use Splunk in regards to error handling.

I've started with the Splunk Logging Best Practices. http://dev.splunk.com/view/logging-best-practices/SP-CAAADP6

Is there any other documentation that anyone has created for this purpose? Mine will be directed towards our Java Development team. Although our Application Administrators (DEVOPS) will also be relying on it.

Notifications are a major topic I'm looking for advice on. Today we use some 'Alerts' that send email but they could be improved. Is there a best practice for creating logs that key alerts?

What about severity levels? Is this entirely application specific? Do you use a certain key=value that identifies the type of failure and write Alerts based on this data?

Thanks!

Re: Defining standards for using Splunk as an Error Handling tool

yannK — Tue, 22 Apr 2014 22:21:41 GMT

You want :

a timestamp on the first line.
key=values or key="value on a sentence" fields (easier to be automatically detected)
fit in the defaults event parsing limits :

10000 characters per line, and 255 lines per multiline events for the defaults
Otherwise, define a custom sourcetype with larger limits.

for severity, you can use the basic syslog DEBUG/INFO/WARN/ERROR/FATAL ...
or use an integers scale (that are easier to filter with a simple condition severity>2)

Re: Defining standards for using Splunk as an Error Handling tool

cwcoleman — Wed, 23 Apr 2014 17:26:51 GMT

Great. These are all helpful items. I'll be adding each to my specification.