topic Re: Create new case - select Entitlement in Alerting

How to create new case - select entitlement?

SP344374 — Tue, 21 Mar 2023 16:23:48 GMT

Have been able to raise cases previously but when trying to rasie a new case not seeing any drop down options under the "select Entitlement" option which stops me from being able to raise a new case.

Re: Create new case - select Entitlement

gcusello — Tue, 21 Mar 2023 09:35:13 GMT

HI @SP344374 ,

you can open support cases only on the entitlement you were enabled.

If you have to open cases for your customers, you have to be enabled by them.

Ciao.

Giuseppe

Re: Create new case - select Entitlement

SP344374 — Tue, 21 Mar 2023 09:49:07 GMT

Hi - sorry what I am saying is that since splunk have updated their cases portal it is not showing me my entitlement as a drop down option in "Select entitlement".

Re: Create new case - select Entitlement

gcusello — Tue, 21 Mar 2023 13:08:01 GMT

Hi @SP344374 ,

since some time (more than one year) Splunk updated its Partner Portal, so each people can open cases only for the Entitlement associated to him.

If you haven't any associated Entitlement you cannot open any case.

For this reason I usually ask to my customers to associate me to their Entitlement.

Otherwise, you can ask to your custome to open the case putting you in information copy.

Ciao.

Giuseppe